Use your fucking head, would you?

This might not be a frustration sympathized with or understood by some of the actual customers of this store, but nevertheless I'm going to vent something that has to be of the most annoying things ever.

We have a fairly simple system once you understand it (which should happen once we tell you what it is):
New releases are on the wall with 1 (sometimes 2) display box(es) face out showing what the movie is and multiple cards behind each box representing the DVD discs that are in stock. If you want a new release, you take the card behind the box. It is obvious that the single box is just displaying the movie.

Right? Easy enough?

So I can understand people not being aware of our system and maybe because of Cockbusters being used to taking boxes off the wall (even though they also use the display box system and you take a movie box behind it), however my complaint comes from people who are told exactly what to do and still don't do it right.

This guy just took up the display box only. My first problem with this is simple vision mixed with logic. You're looking for "A History of Violence", which is really popular new release title. By seeing that there is only 1 display box and taking it up to get the disc indicates, to me anyway, that you believe there is only 1 disc available. As in the box=getting the disc, 1 box=1 disc. If you bring up the display box, leaving no other display box, then no one else will be able to rent that movie.
Not only the mathematical logic, but the fact that if you're using your eyes to see the display box with big letters and bright colors saying the movie you want and then you take it off the shelf, presumably your eyes will also register that there is a large, unmistakable stack of black cards behind it with that same movie title on it. What on earth do you suppose those cards are for???

By this logic, only 1 person would get a copy of any new release, and once they did that they new release walls would be completely bare because everyone took down the boxes. IT MAKES NO SENSE.

Then I tell this guy the correct way to do it, that you only need the card, and he comes back with the card AND the box!
WHERE IS THE LOGIC IN THIS?!?!

WHY WOULD WE NEED THE BOX AS WELL AS THE CARD? We don't need the box at all!!

Sometimes people hand me a new release movie for sale, CLEARLY marked with a $21.95 price tag AND a big plastic security box. At the same time they hand me a card for a new release rental movie. I get them both and ring them up with the total of $25 or whatever it is, and they say "oh no, I wanted that for rental".
WELL YOU BROUGHT ME THE SALE COPY YOU MORON! USE YOUR FUCKING BRAIN!

I know this is a long post, but it really doesn't require this kind of analyzing in order to arrive at this logic. It would seem natural to me.
I can even understand some customers who don't get it at first, or forget what the system is. But this happens with people who have been customers for 7 fucking years! Get a damn clue already!

Anyway
That's my rant for the day...
There will be some more stupid question posts tomorrow, and they're good ones. You can bet your bottom dollar on that shit.

-Jordan