The customer is always WRONG!

This flakey woman just came in and said
"You gave me a video instead of a DVD... I don't even have a video player"
So, ma'am, you're suggesting that, as the one who came to us with what you wanted to rent which you personally plucked from the shelf, it is the OUR fault for misinterpreting what you wanted (a DVD) and covertly switching it with a VHS tape before you could catch on?

Here is the difference between a video and a DVD:

Maybe it's just me, but the difference seems pretty fucking clear. Not only are the 2 completely different in size, appearance, texture and aroma, but they also require two completely different courses of action to rent them. To make the divide and weight of the stupidity of this mistake even greater, they are in two completely different parts of the store.
Also, she rented other DVD's during the same transaction, so she obviously knows how rent DVD's and what they look like as opposed to VHS. She knows that customers bring us what they want; we don't ask them what title they want and then decide for them what format to give and then bring it to them. Therefore, if she brings us a DVD, we rent her a DVD. If she brings us a VHS tape, we rent her a VHS tape. We can only assume that human beings who walk upright, drive cars and are literate can distinguish the difference between these two opposite forms of media, especially when they are right in front of her stupid ass face.

In fact, for this mistake to be our fault she would have had to bring us the black card which we use to represent DVD discs which are currently available, bring it to us and then watch us as we left the counter, went out to the shelf, put back her DVD card and replaced it with a video from a totally separate wall, come back and then rent her that huge hulking black box instead of the small shiny round disc.

No, I'm sorry but YOU rented the wrong thing, we didn't give you the wrong format. We gave you exactly what you asked for.

She also returned a 2 disc set without the 1st disc... How could we ever hope to assume a woman as adept as this would somehow rent a video when she wanted a DVD? It must have been our mistake after all.

Sorry if I sound bitter... I've been working here for 4 years, so... there's that.

-Jordan